604.544.7387

Fear Free Environment

How Queen’s Park Pet Hospital is taking the “pet” out of “petrified”:

Non-Slip Flooring
Specifically designed flooring provides a comfortable surface for our dog patients to walk on without the fear of slipping. Senior dogs are provided with a comfortable mat to rest on while in our reception or examination rooms.

Calming Music Designed for Dogs and Cats
Instead of listening to music from the radio, we play ‘Through a Dog’s Ear’ and ‘Through a Cat’s Ear’ music therapy CDs. This music is specifically made to prevent anxiety and soothe our dog and cat patients (and their humans too!)

No Cellphones
To provide a calm and quiet atmosphere, cell phone ringers are turned off throughout the hospital.

Canine and Feline Calming Pheromones
At Queen’s Park Pet Hospital, we use specific dog and cat pheromones throughout the clinic to reduce anxiety for our patients. A dog Adaptil diffuser is plugged into our low-stress exam rooms. All cats receive a towel that has been wiped with Feliway– this soothes cats. Towels are warmed for older or sick patients.

Social Visits
We recommend that clients bring their dogs in regularly for pets and treats, so they become familiar and comfortable with visiting us.

Patient Warmer and Heated Pet Beds
Patients at Queen’s Park Pet Hospital are kept warm during anesthesia with a warming conduction blanket called HotDog. This results in patients’ comfort and faster recovery from surgical procedures.

Gentle Sedation
Our veterinarians will dispense gentle sedatives to owners before their appointment if needed or administer sedation to perform and procedures that may cause stress to our patients. We use a digital x-ray that provides images in 6 seconds, reducing stress, handling and radiation exposure for your pet.

Low-Stress Examination Rooms
Our exam rooms have been set up to be low-stress environments for your dog or cat. Exam tables can be folded up, so pets can be examined on the floor if they prefer that. Non-slip mats are used to provide stable footing for pets. We use ear thermometers instead of rectal ones to evaluate our pets without causing them additional stress.

Our veterinarians each have over 16 years of experience in veterinary medicine and surgery and handle each patient with gentle and experienced care.

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The Do’s and Don'ts of Pet Summer Safety

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Last updated: July 20, 2020

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your pet.

Note: If you are experiencing respiratory symptoms, please let us know when you book your pet’s appointment. As the potential to spread to pets is still relatively unknown, it is possible that your pet could create a risk to other people who may be handling him or her.

1. WE CAN SEE ALL CASES BY APPOINTMENT ONLY This includes vaccines, wellness exams, blood work, spays and neuters, dental services, and more!

2. SAFETY MEASURES FOR APPOINTMENTS

  • We are currently operating with a “closed waiting room” policy to protect our clients and team. When you arrive, please remain in your vehicle and use your cell phone to call us at 604-544- 7387. We will bring your pet into the hospital for an examination with the veterinarian. We will then call you on your cell phone to discuss the issues with your pet, and you will have a telephone consult with the veterinarian to discuss further diagnostics required or a treatment plan for your pet. Following the end of the appointment, we will return your pet to you.
  • If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. One of our team members will bring your order to our designated pick up location, outside our front doors. Payment will be processed over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.
  • 3. OPERATING HOURS We are OPEN with the following hours:
    Monday to Friday: 9:30 am - 5:30 pm
    Saturday: 9:00 am - 5:00 pm
    Sunday: CLOSED

    Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

    In these uncertain times, please see the below link for the most recent information for the public on COVID-19 and animals from the Government of Canada (specifically the Canadian Food Inspection Agency). https://www.wormsandgermsblog.com/

    Thank you for helping us be diligent for everyone’s safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

    - Your dedicated team at Queen’s Park Pet Hospital